Case Study — Hands-On AI Workshop
Free Wheelchair Mission
Celebrating 25 years of impact
How a 40-person all-staff workshop led to repeatable AI “skills” that turned hours of payroll analysis into minutes.
About Free Wheelchair Mission
Free Wheelchair Mission is celebrating 25 years of providing wheelchairs to people living with disability in developing nations. Based in Irvine, CA, FWM is navigating rapid growth, increasing complexity, and a clear need to automate thoughtfully and responsibly.
When Director of Finance Wayne Twigg reached out, FWM was rolling out Microsoft Copilot alongside ChatGPT and wanted to make sure the entire team — from daily AI users to complete beginners — could use these tools effectively and responsibly.
The challenge
- A staff of ~40 with wildly different levels of AI comfort — from power users to skeptics
- Clunky payroll system reports that required hours of manual analysis
- A need for responsible, auditable AI adoption aligned with organizational policy
- The mission-capacity gap: too much work, not enough hands
What we did
We designed and delivered a 2-hour hands-on AI workshop (January 21, 2026) for the entire FWM staff, tailored to their specific tools, workflows, and comfort levels.
Part 1 — Foundations (30 min)
The mission-capacity gap, AI as a partner (not a replacement), demystifying AI as a “pattern machine,” and a tour of FWM's toolkit — Microsoft Copilot and ChatGPT.
Part 2 — Hands-on exercises (75 min)
- Writing & drafting: donor thank-you letters, program update emails, grant narratives, impact reports
- Proofreading & editing: maintaining organizational voice
- Summarizing long documents and meeting notes (Copilot in Teams)
- Role-based breakouts: manufacturing/design, regional coordinators (including translation), admin staff
Part 3 — Wrap-up (15 min)
Q&A and alignment with FWM's internal AI policy, rolling out alongside their Copilot deployment.
Included in the engagement: Pre-workshop planning session with Wayne, custom slide deck tailored to FWM, prompt templates and reference guide, and 30-day email support.
The results
HR Payroll Analysis
Built a repeatable skill that compares current vs. prior payrolls, flags meaningful differences, and produces auditable outputs. “What once took hours now takes minutes.”
Compensation Analysis
Used AI to normalize job titles to industry standards and generate appropriate salary ranges — producing faster, higher-quality insight that leadership can rely on.
Team Adoption
Mixed at first — some hesitant, some over-relying — which is expected. Microsoft Teams migration is now driving real Copilot use, particularly around note-taking.
“What once took hours now takes minutes.”
In Wayne's words
“As Free Wheelchair Mission marks its 25th anniversary, we are navigating rapid growth, increasing complexity, and a clear need to automate thoughtfully and responsibly. More Human's guidance has been instrumental in helping us adopt AI in a way that is practical, auditable, and trusted by our team.
More Human taught us how to design repeatable ‘skills’; structured, predefined processes that produce consistent and reviewable results. This approach has been especially impactful in HR, where we applied it to payroll and compensation analysis. Our payroll system reports are clunky and unreliable, but using the methodology More Human introduced, we created a skill that compares current and prior payrolls, flags meaningful differences, and produces auditable outputs. What once took hours now takes minutes.
We applied the same disciplined approach to compensation analysis, where AI helped us normalize job titles to reflect industry standards and then generate appropriate salary ranges based on those clarified roles. The result has been faster, higher-quality insight that leadership can confidently rely on.
More Human's approach to teaching was relaxed and built confidence. I highly recommend their services.”
Wayne Twigg
Director of Finance, Free Wheelchair Mission